HELP AND INFORMATION
Frequently Asked Questions.
Everything you want to know about our fragrances, candles and your orders.
PRIVATE AREA
Your questions about our creations
Our Products
An Eau de Parfum (EDP) typically contains between 5 and 15% fragrance concentration.
This is the format we use for all our Paris Mon Amour perfumes.
Eau de parfum offers a longevity of 6 to 8 hours while remaining more affordable. It is the ideal format for an everyday perfume.
Our travel sprays are refillable.
Simply visit us at our events to refill your favorite fragrance.
Sprays are available for all six fragrances in the limited edition collection.
Our eaux de parfum last between 6 and 8 hours, thanks to raw materials from Grasse.
Base notes, rich in botanical musks and noble woods, ensure a long-lasting trail.
Each fragrance embodies a different Parisian neighborhood. Romantic Montmartre (powdery floral) for bohemian souls.
Chérie Elysées (luminous amber) for the sparkle of grand avenues.
Place Vendôme in Love (precious floral) for timeless elegance.
Paris Kiss (solar floral) for pure joy.
Our discovery set allows you to try four fragrances before choosing.
Bastille Forever (fiery woody) for the free spirit.
Wonderful Louvre (fresh mineral) for lasting beauty.
Our candles are made from 100% vegetable wax with an untreated cotton wick.
They produce little soot and do not blacken walls.
The olfactory diffusion is soft and persistent.
Indicative burn time: approximately 30 hours.
Our candle fragrances are created by perfumers from Grasse.
Our fragrances are formulated without animal-derived ingredients.
Not tested on animals.
The full INCI list is provided on each package.
Some natural ingredients may cause reactions in sensitive individuals: consult the list before use.
Store your bottle away from direct sunlight, in a dry place and at a stable temperature.
Avoid the bathroom (humidity and temperature variations).
A properly stored perfume retains its olfactory qualities for several years.
Orders and delivery
Metropolitan France: 2 to 4 working days by Colissimo.
Free delivery for purchases over 80 euros.
Europe: 5 to 7 working days, shipping costs calculated at checkout according to destination. Each order is prepared.
Unopened products can be returned within 14 days of receipt.
Write to bonjour@parfum-parismonamour.fr with your order number.
Full refund within 5 business days after receipt of the return. Opened products cannot be returned for hygiene reasons.
Return shipping costs are at your expense.
You can add a personal message when ordering or by writing to bonjour@parfum-parismonamour.fr; please provide your order number and the exact text to be conveyed.
For specific requests (custom packaging, large orders), please write to bonjour@parfum-parismonamour.fr
We handle gift orders with the same care as our fragrances.
Bank card (Visa, Mastercard, American Express), Apple Pay, Google Pay, PayPal, and Shop Pay.
All payments are secure and encrypted.
A confirmation email is sent as soon as your order is validated.
A second email containing your Colissimo tracking number will be sent to you upon shipment.
You can track your package in real time using the provided link.
If you have any questions, our team will respond within 48 hours.
We deliver throughout the European Union, Switzerland, Belgium, Luxembourg... as well as to most countries worldwide recognized by La Poste's shipping service in France.
Shipping costs are calculated automatically at checkout.
For shipments outside the EU, please contact us to check customs restrictions related to the transport of perfumes.
Brand and expertise
Our fragrance concentrates are formulated and produced in Grasse, in the Alpes-Maritimes, the world capital of perfumery since the 16th century.
From formulation to packaging, each step is carried out in France by independent artisans.
Grasse produces 60% of the raw materials used by major Parisian houses: jasmine, rose, mimosa...
Grasse perfumers master maceration, enfleurage, and distillation techniques passed down from generation to generation.
Working with them means inheriting five centuries of savoir-faire.
Made in France to limit transport footprint.
Cardboard packaging from sustainably managed forests.
We do not produce overstock: each batch is manufactured in reasonable quantities.
Our Heritage of Paris Limited Edition boxes were designed without cellophane to reduce our waste.
PROFESSIONAL AREA
Your questions as a professional
Are you a reseller, hotelier, concept store manager or distributor?
Find answers to the most common questions about our distribution program here.
Distribution and Partnerships
We carefully select our partners from stores that share our universe: concept stores, independent perfumeries, hotels, spas, and wellness centers.
Visit our professional section to submit your application.
We review each application personally and usually respond within eight days.
The minimum order is 6 units per reference (fragrances, gift sets, candles). This very accessible volume allows you to present our entire collection to your customers and to test demand at your points of sale.
Professional rates, reseller margins and volume discounts are provided after validation of your application.
We offer 30-day payment terms for approved accounts.
Full details are available in our professional catalog, sent upon request to pro@parfum-parismonamour.fr
Paris mon Amour does not offer exclusivity, but we study all possible interactions with existing resellers to ensure that everyone can work with us long-term without interference.
We offer limited editions, custom merchandising (POS displays, testers, samples), and product training for your sales teams.
Each partnership is custom-built.
Professional orders are shipped within 5 to 7 business days from our warehouse in France. Delivery by La Poste or carrier depending on the volume.
Yes. We offer our resellers a countertop display (12 bottles), testers, and test strips.
Additional materials (posters, product sheets, POS materials) are available upon request.
Unopened products in perfect condition may be returned within 30 days of delivery, subject to prior agreement from our sales department for specific reasons.
Return costs are the responsibility of the reseller, except in the case of defective products. Contact pro@parfum-parismonamour.fr for all return requests.
For any questions regarding distribution, commercial terms, or partnerships: pro@parfum-parismonamour.fr. Response guaranteed within 48 business hours. You can also submit your application directly on our professional area.
Didn't find your answer? Our team will get back to you within 48 hours.