Terms of sale
GENERAL TERMS AND CONDITIONS
Last Updated: 04/15/2026
Article 1 – LEGAL NOTICE
This site, accessible at the URL https://parfum-parismonamour.fr/
(the "Site"), is published by The French Perfumery – Denis GRIVEAUD – 5, rue de Coulmiers – 75014 PARIS
The French Perfumery ;company with a capital of 6,000 euros, registered in the S.C.R. of PARIS under number 889 514 287, whose registered office is located at 5, rue de Coulmiers, represented by GRIVEAUD Denis (president) duly authorized,
The individual VAT number of the Operator is: FR26889514287
The Site is hosted by the company Shopify, located at 151 O'Connor Street, Ottawa, Ontario K2P 2L8 Canada
Contact email: assistance@shopify.com
Contact Phone: 1-613-241-2828
The director of publication for the Site is GRIVEAUD Denis
The Operator can be reached at the following phone number +33(0)668231014 at the following email address: bonjour@parfum-parismnamour.fr
Article 2 – GENERAL PROVISIONS RELATING TO THESE TERMS AND CONDITIONS
The general terms and conditions of sale (the "General Terms and Conditions of Sale", or the "CGV") are applicable exclusively to the online sale of products offered by the Operator on the Website.
The GTS are made available to customers on the Site where they can be directly consulted and may also be communicated to them upon simple request by any means.
The General Terms and Conditions of Sale are binding on the customer who acknowledges, by checking a box or clicking on the button provided for this purpose, that they have been made aware of them and accepted them before placing an order. The validation of the order by its confirmation constitutes acceptance by the buyer of the GTS in force on the day of the order, the preservation and reproduction of which are ensured by the Operator.
Article 3 – DESCRIPTION OF PRODUCTS
The Site is an online marketplace for eau de parfum and candles (hereinafter referred to as "Product(s)") open to any natural or legal person using the Site (the "Customer").
The Products presented on the Site are each subject to a description (established by the supplier or accessible on the manufacturer’s website via a link found on the Site) mentioning their essential characteristics. The photographs illustrating, where applicable, the products do not constitute a contractual document. The user manual of the Product, if it is an essential element, can be found on the Site or is sent at the latest upon delivery. The Products comply with the requirements of current French law.
The Client remains responsible for the terms and consequences of his access to the Site, notably via the Internet. This access may involve the payment of fees to technical service providers such as Internet service providers, which remain at its expense. In addition, the Client shall provide and be fully responsible for the equipment necessary to connect to the Site.
The Customer acknowledges having verified that the computer configuration it uses is secure and in working order.
Article 4 – COMMANDES
The Operator strives to ensure optimal availability of its Products. Product offers are valid within the limit of available stock.
If, despite the best efforts of the Operator, a Product proves to be unavailable after the Customer’s order, the Operator will inform the Customer by email as soon as possible and the Customer will have the choice between
the refund of the price of the ordered Product at the latest within thirty (30) days of payment of the amounts already paid.
It is agreed that apart from the refund of the price of the unavailable Product, if this option is requested by the Customer, the Operator is not liable for any cancellation fee, unless the non-performance of the contract is personally attributable to him.
With the exception of any contrary mention in these General Terms and Conditions and without prejudice to the right of withdrawal provided for by applicable law, the Customer’s orders are firm and final.
When placing an order, the Customer must select the chosen Products and add them to their basket indicating the selected Products and the desired quantities. The Customer has the option to check the details of their order and its total price, and to return to previous pages to possibly correct the contents of their basket before validating it.
The Customer undertakes to read the General Terms and Conditions of Sale then in force before accepting them and confirming the terms and any delivery and withdrawal fees prior to payment for their order. Confirmation of the order implies acceptance of the GTS and forms the contract.
The contractual information relating to the order (including in particular the number of the order) will be confirmed by email in good time and at the latest upon delivery. The Operator strongly advises the Customer to print and/or archive this order confirmation on a reliable and durable medium as proof. A digital invoice is made available to the Customer in the "my account" area. The Operator also advises the Client to print and/or archive this invoice on a reliable and durable medium as proof.
Any email addressed to the Customer as part of an order will be sent to the email address that the Customer uses to identify themselves in their client area.
The Operator reserves the right not to validate the Customer’s order for any legitimate reason, particularly in the event that:
The Customer would not comply with the General Conditions in force when placing their order
- The Customer’s order history shows that amounts remain due for previous orders.
- One of the Customer’s previous orders is currently being processed
- The Customer did not respond to a request for confirmation of his order that the Operator sent him.
The Operator archives sales contracts for Products in accordance with applicable legislation. By making a request at the following address bonjour@parfum-parismnamour.fr , the Operator will give the Client a copy of the contract subject to the request.
Any modification of the order by the Customer after confirmation of his order is subject to the agreement of the Operator.
The information provided by the Customer when placing the order (including name and delivery address) is binding on him. Thus, the responsibility of the Operator shall in no way be sought in the event that an error during the placing of the order would prevent or delay delivery.
The Client declares that he has full legal capacity to enter into commitments under these General Terms and Conditions.
Registration is open to able-bodied adults and minors, provided that they intervene under the supervision of the parent or guardian holding parental authority. In no case is registration authorized on behalf of third parties unless they are duly authorized to represent them (for example, a legal entity). Registration is strictly personal to each Client.
In the event of a breach by the Client of any of the provisions hereof, the Operator reserves the right to terminate without notice the account of said Client.
Article 5 – PAYMENT TERMS AND CONDITIONS
The Customer expressly acknowledges that any order placed on the Site is an order with payment obligation, which requires the payment of a price against the supply of the ordered Product.
In any case, the Operator reserves the right to check the validity of the payment, before sending the order, by all necessary means.
The Operator uses the online payment solution by credit card
Orders can be paid for using one of the following payment methods
- Payment by credit card. Payment is made directly on the secure banking servers of the Operator’s bank; the Customer’s bank details do not transit through the Site. The bank details provided at the time of payment are protected by an SSL (Secure Socket Layer) encryption process. In this way, these contact details are not accessible to third parties.
The Customer’s order is recorded and validated as soon as the payment is accepted by the bank.
The Customer’s account will be debited for the corresponding amount only once (i) the data of the bank card used has been verified and (ii) the debit has been accepted by the bank that issued the bank card.
Failure to debit the amounts due will result in immediate nullity of the sale.
The bank card may be refused if it has expired, if it has reached the maximum amount of expenditure to which the Customer is entitled or if the data entered are incorrect.
As part of the control procedures, the Operator may have to request from the Customer all the documents necessary for the finalization of their order. These documents will not be used for any other purpose.
Article 6 – PAYMENT OF THE PRICE
The price of the Products in force at the time of the order is indicated in euros, inclusive of all taxes (including tax), excluding delivery and transport costs. In the event of a promotion, the Operator undertakes to apply the promotional price to any order placed during the period of advertising made for the promotion.
The price is payable in euros (€) exclusively. The price is due in full after confirmation of the order. The proposed prices include discounts and rebates that the Operator would be required to grant.
If delivery or transport costs apply, they will be added to the price of the Products and indicated separately before the order is confirmed by the Customer. The total amount due by the Customer and its details are indicated on the order confirmation page.
Article 7 – CONTRACT FORMATION
The contract between the Operator and the Customer is formed at the time of the sending by the Customer of the confirmation of his order.
The Customer’s attention is particularly drawn to the method of acceptance of the order placed on the Site. When the Customer places his order, he must confirm it by the "double-click" technique, that is to say, after selecting Products added to the cart, the Customer must check and possibly correct the contents of their cart. (identification, quantity of selected products, price, terms and delivery costs) before validating it by clicking on "I confirm my delivery," then he acknowledges accepting these T&Cs before clicking on the "I pay" button, finally he confirms his order after filling out his bank details. The "double click" is equivalent to an electronic signature and a handwritten signature. It constitutes an irrevocable and unreserved acceptance of the order by the Customer.
The archiving of communications, purchase orders and invoices is carried out by the Operator on a reliable and durable medium in order to constitute an accurate and lasting copy. These communications, purchase orders and invoices may be produced as proof of the contract. Unless otherwise proven, the data recorded by the Operator on the internet or by telephone constitute proof of all transactions between the Operator and its Clients.
The order may be resolved by the Customer by registered letter with acknowledgment of receipt or by writing on another durable medium in case:
- delivery of a Product that does not comply with the Product’s declared characteristics;
- delivery exceeding the deadline set in the purchase order or, failing such a date, within thirty (30) days following the conclusion of the contract, after the Operator has been requested, on the same terms and without result, to make the delivery within a reasonable additional period;
- an increase in price that is not justified by a technical modification of the product imposed by the government.
In all these cases, the Customer may demand the refund of the deposit paid plus interest calculated at the statutory rate from the date of receipt of the deposit.
The order may be resolved by the Operator in case of:
- the buyer’s refusal to take delivery;
- non-payment of the price (or the balance of the price) at the time of delivery.
Article 8 – RESERVATION OF PROPERTY
The Operator remains the exclusive owner of the Products ordered on the Site until full payment is received, including any shipping costs.
Article 9 – DISPATCH AND DELIVERY
The online sales offers presented on the site are reserved for consumers residing in metropolitan France and Corsica and for deliveries in these same geographical areas.
Delivery means the transfer to the Customer of physical possession or control of the Product.
The Operator offers you different delivery or delivery methods depending on the nature of the product
- Colissimo suivi La poste
The shipping costs are those specified when the order is finalized and are accepted by the validation of the order.
The Operator undertakes, in accordance with the delivery deadline indicated on the Site for each of the Products, to deliver the Products within a maximum period of thirty (30) days after receipt of the order.
Delivery times are announced in business days on the Site when ordering. These lead times include the preparation and shipping of the order as well as the time scheduled by the carrier.
The Operator undertakes to ship the Products in accordance with the deadlines indicated on each Product sheet and at the cart level, provided that payment for the order has not been previously refused.
However, if one or more Products could not be delivered within the period initially announced, the Operator will send an email indicating to the Customer the new delivery date.
The Products will be delivered to the address indicated by the Customer when placing his order. It is therefore up to him to check that this address does not contain any errors. The liability of the Operator cannot be incurred if the address provided by the Customer is incorrect, thereby preventing or delaying delivery.
Upon delivery, it may be requested to sign a receipt.
No delivery will be made to a PO box.
Upon delivery, it is the responsibility of the Customer to verify that the delivered Products comply with their order and that the package is sealed and undamaged. If this is not the case, the Customer must absolutely indicate it on the delivery slip. No claim on the quantity or condition of the Product will be accepted if the claim has not been made on the delivery slip.
Article 10 – RIGHT OF WITHDRAWAL
If a delivered Product does not give full satisfaction to the Customer, the latter may return it to the Operator. The Customer will have fourteen (14) days to do so from the date of receipt of the order.
In accordance with Article L.221-21 of the Consumer Code and in order to implement this right of withdrawal under the conditions of Articles L. 221-18 et seq. of the Consumer Code, the Customer is invited to fill out the standard withdrawal form by clicking on the link below https://www.service-public.fr/professionnels-entreprises/vosdroits/R38397
The Operator will send an acknowledgment of receipt of the Customer’s request for withdrawal by email.
If necessary, the Customer may exercise their right of withdrawal by notifying the Operator of the following information
- Name, street address, phone number and email address;
- Decision to withdraw by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail if these contact details are available and therefore appear on the standard withdrawal form). The Customer may use the model withdrawal form but this is not mandatory.
Return shipping costs are the responsibility of the Customer, unless the item cannot normally be returned by post, at which point the Operator will collect the Product at its own expense.
The exceptions of Article L.221-28 of the Consumer Code apply and prevent the exercise of the right of withdrawal, notably if the order consists of a contract:
- For the provision of services fully executed before the end of the withdrawal period and whose execution has begun after the express prior consent of the consumer and express renunciation of his right of withdrawal;
- For the supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the cooling-off period;
- Supply of goods made to the consumer’s specifications or clearly personalized;
Of supply of goods likely to deteriorate or expire quickly - For the supply of goods that have been unsealed by the consumer after delivery and that cannot be returned for reasons of hygiene or health protection
Of the supply of goods which, after having been delivered and by their nature, are inseparably mixed with other articles; - For the supply of alcoholic beverages whose delivery is deferred beyond thirty (30) days and whose value agreed upon conclusion of the contract depends on fluctuations in the market beyond the control of the professional;
- Maintenance or repair work to be carried out urgently at the consumer’s home and expressly requested by him, within the limit of the spare parts and work strictly necessary to respond to the emergency;
- The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
- Supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
- Concluded during a public auction;
- For the supply of accommodation services, other than residential accommodation services, transport services of goods, car rental services, restaurant services or leisure activities which are to be supplied on a specified date or within a specified period;
- The supply of digital content not supplied on a material medium whose execution has started after prior express consent from the consumer and express renunciation of his right of withdrawal.
The returned Product must be in its original packaging, in perfect condition, suitable for resale, unused and with all possible accessories.
In addition to the returned Product, the return package must also contain a letter specifying the exact and complete contact details (surname, first name, address) of the Customer as well as the order number and the original purchase invoice.
The Operator will reimburse the Customer for the amount of the Product within fourteen (14) days from receipt of the Product and all elements allowing the implementation of the refund to the Customer. This refund may be made by the same means of payment as that used for the Client.
By accepting these General Terms and Conditions of Sale, the Customer expressly acknowledges having been informed of the withdrawal procedures.
Article 11 – CUSTOMER SERVICE
The Client may contact the Operator
At the following number +33(0)668231014 on the following day and opening hours 9H-18H from Monday to Friday.
By email to bonjour@parfum-parismnamour.fr
by indicating his name, phone number, the subject of his request and the number of the order concerned.
Article 12 – INTELLECTUAL PROPERTY AND SITE USE LICENSE
The Operator is the sole holder of all elements present on the Site, in particular and without limitation, all texts, files, animated or non-animated images, photographs, videos, logos, designs, models, software, trademarks, visual identity, database, structure of the Site and any other elements of intellectual property and other data or information (hereinafter, the "Elements") which are protected by French and international laws and regulations relating in particular to intellectual property.
Consequently, none of the Elements of the Site may be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, disseminated, represented, stored, used, rented or exploited in any other way, whether free of charge or for a fee, by a Client or by a third party, regardless of the means and/or media used, whether known or unknown to date, without the prior express written permission of the Operator on a case-by-case basis, and the Client is solely responsible for any unauthorized use and/or exploitation.
ARTICLE 13 – LIABILITY AND GUARANTEE
The Operator shall not be held liable for any breach of contract by the Customer or due to an event classified as force majeure by the competent courts, or for the unforeseeable and insurmountable acts of any third party hereunder.
The Customer acknowledges that the characteristics and constraints of the Internet do not guarantee the security, availability and integrity of data transmissions on the Internet. Thus, the Operator does not guarantee that the Site and its services will operate without interruption or operating error. In particular, their use may be temporarily interrupted due to maintenance, updates or technical improvements, or to change the content and/or presentation.
The Operator cannot be held liable for any use of the Site and its services by Customers in breach of these General Terms and Conditions, nor for any direct or indirect damage that such use may cause to a Customer or third party. In particular, the Operator cannot be held responsible for false statements made by a Customer and its behavior towards third parties. In the event that the liability of the Operator is sought due to such behavior by one of its Clients, the latter undertakes to guarantee the Operator against any conviction against it as well as to reimburse the Operator for all expenses, notably the lawyers' fees, incurred for his defense.
Regardless of any additional contractual guarantee (commercial warranty) that may be granted, the Products benefit from the legal guarantee of conformity provided for in Articles L. 217-4 et seq. of the Consumer Code. (notably L. 217-4 to L. 217-14 of the Consumer Code), and the guarantee against hidden defects provided for in articles 1641 to 1649 of the Civil Code.
When acting under the legal guarantee of compliance:
- You have two (2) years from the date of delivery of the property to act:
You can choose between repairing or replacing the property, subject to the cost conditions set out in Article L. 217-9 of the Consumer Code; - You are exempted from providing proof of the existence of the lack of conformity of the goods during the twenty-four (24) months following the delivery of the goods (except for second-hand goods).
You may decide to implement the warranty against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code. In this case, you can choose between the resolution of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.
Reproduction of Articles L. 217-4, L. 217-5, L. 217-7, L. 217-9 and L. 217-12 of the Consumer Code, Article 1641, 1644 and the first paragraph of Article 1648 of the Civil Code, as in force at the date of these General Terms and Conditions of Sale:
Art. L.217-4 of the Consumer Code:
The seller delivers goods that comply with the contract and is liable for any defects in conformity existing at the time of delivery. He shall also be liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been made under his responsibility by the contract or carried out under his responsibility.'
Art. L.217-5 of the Consumer Code:
«The property complies with the contract:
1° If it is fit for the usually expected use of a similar property and, where applicable:
- if it matches the description given by the seller and has the qualities that he presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or their representative, particularly in advertising or labelling;
2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, made known to the seller and accepted by the latter."
Art. L.217-7 of the Consumer Code:
'Defects of conformity which appear within a period of 24 months from the issue of the goods are presumed to exist at the time of issue, unless proven otherwise.
For goods sold second-hand, this period is set at six months.
The seller may contest this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity.'
Art. L.217-9 of the Consumer Code:
«In case of lack of conformity, the buyer chooses between repair and replacement of the good. However, the seller may not proceed according to the buyer’s choice if this choice results in a clearly disproportionate cost compared to the other modality, taking into account the value of the goods or the importance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the buyer."
Art. L.217-12 of the Consumer Code:
"The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods."
Art. 1641 of the Civil Code:
"The seller is bound by the warranty in respect of hidden defects in the thing sold which render it unfit for the use for which it was intended, or which so diminish such use that the buyer would not have acquired it, or would only have given a lower price for it, if he had known them."
Art. 1644 of the Civil Code:
"In the case of articles 1641 and 1643, the buyer may choose to return the thing and have the price returned, or to keep the thing and have part of the price returned."
Art. 1648, paragraph 1, of the Civil Code:
"The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect."
It is recalled that the search for amicable solutions prior to any possible legal action does not interrupt the time limits for the application of legal guarantees or the duration of any potential contractual guarantee.
ARTICLE 14 – PRINCIPAL
For further information regarding the use of personal data by the Operator, please read carefully the Privacy Policy (the "Policy"). You may consult this Charter on the Website at any time (see Article 18).
Article 15 – HYPERLINKS
The hypertext links available on the Site may lead to third-party sites not published by the Operator. They are provided solely for the convenience of the Customer, in order to facilitate the use of resources available on the Internet. If the Customer uses these links, he will leave the Site and agree to use third-party sites at his own risk or, as the case may be, in accordance with the conditions governing them.
The Client acknowledges that the Operator does not control or contribute in any way to the development of the terms of use and/or content applying to or appearing on these third-party sites.
Consequently, the Operator cannot be held responsible in any way whatsoever for these hyperlinks.
In addition, the Client acknowledges that the Operator shall not endorse, guarantee or take back on its account all or part of the terms of use and/or content of these third-party sites.
The Site may also contain promotional hypertext links and/or advertising banners referring to third-party sites not published by the Operator.
The Operator invites the Customer to report any hypertext link on the Site that would allow access to a third-party site offering content contrary to laws and/or morality.
The Customer may not use and/or insert a hypertext link pointing to the site without the prior written consent of the Operator on a case-by-case basis.
ARTICLE 16 – REFERENCES
The Client authorizes the Operator to mention the name of the Client, its logo as a reference in its communication media (brochure, website, commercial proposal, press relations, press release, press kit, internal communication, etc.).
ARTICLE 17 – GENERAL PROVISIONS
INTEGRALITY OF THE AGREEMENT OF THE PARTIES
These General Terms and Conditions constitute a contract governing the relationship between the Client and the Operator. They constitute all the rights and obligations of the Company and the Operator relating to their subject matter. If one or more stipulations of these General Terms and Conditions are declared null and void pursuant to a law, regulation or following a final decision by a competent court, the other stipulations will retain their full force and scope. In addition, the fact that one of the parties to these General Terms and Conditions does not avail itself of a breach by the other party of any of the provisions of these General Terms and Conditions shall not be interpreted as a waiver on its part to avail itself in the future of such breach.
CHANGES TO TERMS
The Operator reserves the right to modify at any time and without notice the content of the Site or the services available on it, and/or to temporarily or permanently cease operating all or part of the Site.
In addition, the Operator reserves the right to modify at any time and without notice the location of the Site on the Internet, as well as these Terms. The Client is therefore required to refer to these General Terms and Conditions before any use of the Site.
The Customer acknowledges that the Operator shall not be held liable in any way whatsoever to him or any third party as a result of such modifications, suspensions or terminations.
The Operator advises the Client to save and/or print these General Conditions for secure and lasting storage, and thus be able to invoke them at any time during the execution of the contract if necessary.
COMPLAINT - MEDIATION
In the event of a dispute, you must first contact the company’s customer service department at the following addresses: bonjour@parfum-parismnamour.fr
In the event that the request for a complaint with customer service fails or if there is no response from this service within ten (10) days, the Client may submit the dispute relating to the purchase order or these GTCS opposing it to the Operator to the following mediator: The federation of commerce and distribution – https://mediateur.fcd.fr/ 12, rue Euler 75008 Paris – Tel 0144439900
The mediator shall, in full independence and impartiality, attempt to bring the parties closer together with a view to reaching an amicable solution. The parties remain free to accept or refuse the use of mediation and, in case of recourse to mediation, to accept or refuse the solution proposed by the mediator.
APPLICABLE LAW
These Terms and Conditions are governed by, interpreted and applied in accordance with French law.
ACCEPTANCE OF THE GENERAL TERMS BY THE CLIENT
The Customer acknowledges having carefully read these Terms and Conditions.
By registering on the Site, the Customer confirms having read and accepted the General Terms and Conditions, making them contractually bound by the terms of these General Terms and Conditions.
The General Terms and Conditions applicable to the Customer are those available on the date of the order, a copy of which dated today may be provided at the Customer’s request, it is therefore specified that any modification of the General Terms and Conditions made by the Operator shall not apply to any previous order, unless expressly agreed otherwise by the Customer at the origin of a given order.
ARTICLE 18– Charter of Respect for Private Life
CHARTER OF RESPECT FOR LIFE PRIVE
Last Updated: April 15, 2026
This privacy policy (the "Charter") aims to formalize our commitment to respecting the privacy of website users. https://parfum-parismonamour.fr/ (the "Site") operated by SAS The French Perfumery.
The Charter and the General Terms of Service form a contractual whole. All capitalized terms not defined in this Policy are defined in the General Terms and Conditions of Services.
As part of the provision of our Site, we process your personal data in accordance with the General Data Protection Regulation 2016/679 of 27 April 2016 ("GDPR") and under the conditions set out below.
Personal data means any information relating to an identified or identifiable natural person.
We collect and process personal data in the context of providing our Services or communicating about these Services exclusively, in strict compliance with the GDPR.
We only collect personal data that is adequate, relevant and limited to what is necessary for the purposes for which it is processed.
Thus, you will never be asked to provide personal data considered as "sensitive", such as your racial or ethnic origins, your political opinions, philosophical or religious.
As a Customer using the Site or any other support of The French Perfumery, you authorize us to process your personal data in accordance with the Charter.
If you refuse the terms of this Charter, you will not be entitled to optimal use or even the impossibility of using the Site or other potential collection media as well as the Services.
CONTENTS
Article 1 – Processing of personal data
Article 2 – Protection of your personal data
Article 3 – Sharing your personal data
Article 4 – Storage time of your personal data
Article 5 – Use of Cookies
Article 6 – Assert your rights
Article 7 – Updating the Charter
Article 1.
Processing of personal data collection
The personal data collection processes for which we may collect and store your personal data are ("Processing"):
- Use and navigation on the Site,
- Contact,
- Become a Client and use the client area on the Site,
- Become a prospect as part of an appointment,
- Accept quotes and invoices
We use your personal data to enable the implementation and management of the Services.
We also use your personal data for the purpose of operating and improving our Services, our Site and our approach.
This information is used solely by us and allows us to better adapt our Services to your expectations.
Use and navigation on our Site Each time you connect to our Site, we collect personal data such as, in particular, your IP address and the MAC address of your computer, the date and time of connection, as well as information about the browser and the OS you are using.
We also collect information that identifies how you access the Site, which pages you visit and for how long.
In this context, we may use cookies (see Article 5 – Use of Cookies).
We either use this information directly or have recourse to an external service provider (Google Analytics)
Contact In order to respond to any requests you may make, we will use your last name, first name, email address and name of your company/association.
Becoming a Customer When you become a Customer of The French Perfumery, we collect a set of information about you in order to carry out the Services.
Becoming a Prospect When making and/or after an appointment, we collect a set of information about you in order to subsequently offer you our Services.
Acceptance of quotes and invoices
As our services are paid for, we issue quotes that you may or may not accept. Accepting a quote results in an invoice. You agree that the data necessary for the preparation of quotes and invoices may be forwarded to a service provider. Similarly, you agree that we may use payment service providers to whom we will pass on the information necessary to ensure proper execution of the payment.
We keep details of your quotes, invoices and payments, as well as the details of the services selected. This information is kept either at The French Perfumery or at the external service provider. This retention is carried out for internal purposes, notably for accounting, compliance and legal purposes.
Article 2.
Protection of your personal data
We have implemented technical and organisational security measures to ensure the security, integrity and confidentiality of all your personal data, in order to prevent it from being distorted, damaged or accessed by unauthorized third parties.
We ensure an appropriate level of security, taking into account the state of knowledge, implementation costs and the nature, scope, context and purposes of processing as well as the risks and their likelihood.
However, it is specified that since no security measure is infallible, The French Perfumery is not able to guarantee absolute security for your personal data.
In addition, it is your responsibility to ensure the confidentiality of the password allowing you to access your client area.
Don’t share this information with anyone.
If you share your computer, remember to log out before leaving your session on the Site.
Article 3.
Sharing your personal data
The personal data that we collect in the context of our processing is not shared with third parties other than those necessary for their proper execution.
If we have to share your personal data, we will ask you for your prior consent.
We may disclose your personal data to administrative or judicial authorities when its disclosure is necessary for the identification, apprehension or prosecution of any individual likely to harm our rights, any other user or a third party.
Finally, we may be legally obliged to disclose your personal data and cannot oppose it in this case.
Article 4.
Retention time of your personal data
We will keep your personal data as long as you are a Client at The French Perfumery. When the Services are discontinued or if you are a prospect, we will retain the data for 3 years (except for specific legislation) after the last exchange between The French Perfumery and you.
Article 5.
Use of Cookies;
A cookie ("Cookie") is a text file that can be deposited in a terminal when consulting an online service with browser software.
A cookie file notably allows its issuer, during its validity period, to recognize the terminal in question each time this terminal accesses digital content containing cookies from the same issuer.
In any case, the cookies deposited on your navigation terminal with your agreement are destroyed at the latest 13 months after their initial deposit on your terminal.
The cookies used by the Site allow: - to provide statistics on the use of the Site, - to provide you with optimum user comfort adapted to your device, - to allow you to access your customer area, through identifiers or data that you may have previously entrusted to us and to implement security measures, for example when you are asked to log in again to a content or service after a certain period of time.
During your navigation on the Site, social media cookies may be generated in particular via sharing buttons that collect personal data.
On your first visit to the Site, a Cookies banner will appear on the home page.
A clickable link allows you to learn more about the purpose and operation of cookies and links to this Policy.
The continuation of navigation on another page of the site or the selection of an element of the Site (in particular: image, text, link, etc.) materializes your acceptance to the deposit of the Cookies concerned on your computer.
You can at any time modify and manage the different Cookies of the Site by clicking on the link dedicated to the management of Cookies of the Site.
Please note that any setting of cookies may change your navigation on the Site and your access conditions to certain pages.
Technical cookies are mandatory and must be present on your device to use the Site. For more information on cookies, you can consult the CNIL website and in particular the page https://www.cnil.fr/fr/site-web-cookies-et-autres-traceurs
Article 6.
Assert your rights
The personal data we have come from our processing operations. You have rights over your personal data.
In accordance with the regulations on personal data protection, notably articles 15 to 22 of the GDPR, and after having proven your identity, you have the right to request from us access to your personal data, the rectification or erasure of these.
In addition, within the limits set by law, you also have the right to oppose the processing, to limit it, to decide the post-mortem fate of your data, to withdraw your consent at any time and the right to the portability of the personal data provided. To this end, you can contact us: - by email: bonjour@parfum-parismnamour.fr
By letter : 5, rue de Coulmiers ; 75014 PARIS – France
Article 7.
Updating the Charter
We reserve the right to modify the Charter at any time.
You will be informed if we consider that the changes significantly modify this Charter.
Your use of the Site after any changes means that you accept those changes.
If you do not accept certain substantial changes made to this Policy, you must stop using the Site.